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David Seaton
Am sure that the holiday accommodation which this company promotes are a great experience. Sadly you can't say the same for Sykes Cottages who are the most anti customer company I have ever dealt with in over thirty years of travelling. If there was a no stars then it still would not reflect the appalling service that you can receive from this company. Covid has been a challenging and difficult time for many. Sadly this meant my much needed family holiday had to be cancelled as we had a member of the party in the 'at risk category' and Sykes were unable to provide some really basic information. That lack of basic support and understanding meant we had no choice but to cancel our holiday and after months negotiating a complaints system which is a complaint on its own, no return of all or part of the deposit but they did offer a discount of another booking. The only good thing to come from this experience is that as an individual who works with companies on delivering outstanding customer service and exceeding expectations, they have given me some great material on how not to treat the customer.
3 years ago
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Sykes Cottages has a 1.2 average rating from 1,480 reviews

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