We use Sykes for booking for our holiday cottage. I have had loads of issues with them but today’s is by far the worst. They are TOTALLY unethical. We have had many cancellations due to COVID and we have allowed customers to re-book. Unbeknown to us Sykes deducted double commission from us. When we looked up why the explanation was commission from the first booking as if it had happened and a re-let commission which was on a slightly higher rent. They charged us £177 commission and we came out with £101 on a rental cancelled due to Covid and forward booked. Had the customer cancelled they would have got a full refund and we would not have been charged double commission. Totally unethical and disgusting bearing in mind that we had no control over this due to Covid. We have many bookings like this so sadly will be ripped off many times over. We have complained and I will escalate. Just beware booking with Sykes and using them to rent your holiday property.