What went right? Nothing. I made a complaint to this company two weeks ago. I then emailed and (tried to) telephone. They do not reply to the phone, or one is in a long que. Their response to email is to send auto reply, but then never respond. DO NOT USE THIS COMPANY AVOID THIS COMPANY AT ALL COSTS It is apparent (from other reviews) that Sykes do not give a damn - just take your money and sit back . That's it. No customer service whatsoever. Please remember that Sykes were the only company (in lockdown one) who simply refused (yes, refused) to give people refunds!!!) What? I am still awaiting a response to my e-mail, and have run out of energy (and time) to keep holding on to their stupid phoneline JUST AVOID THEM