We booked a cottage at Harford in Devon advertised by Sykes as having two off road parking spaces. On arrival we found this was a complete fabrication and any parking was actually on the lane to the moor outside, which, when we arrived, was jam packed with cars and camper vans. When a car moved off later we found there was a hand painted notice on a stone stating the parking space near the gate was for this property. This has no legal standing - it is a public highway. We thought the cottage was very well equipped - probably the best we have used. We decided to phone Sykes to complain about the the misleading description and ask if we could be transferred to a cottage which actually had off road parking. However, no phone signal there or anywhere nearby. We also were not happy about plasticised mats on the laminate type floor which skidded when walked on and a 'baby gate' at the head of the stairs. This was situated right above the top step with the bottom frame of the gate about three inches above floor level. A definite trip hazard. One had to step up over this and then down to the polished wood stair. We took note of this and knew we had to be careful. However, going downstairs to attend to our dog just before retiring for the night, I stepped over the baby gate frame and down to the stair below when my foot slipped on the stair and I fell from top to bottom sustaining injury. I damaged my replacement right knee, had bruised ribs and we suspected a bruised kidney, I was covered in bruises and was bleeding badly from my right arm. How can we summon assistance? - no phone signal, no landline. After my wife had rendered first aid we drove to Derriford Hospital to be told there was a 4-5 hour wait. On hearing this we decided to return home and attend our local minor injury clinic. On return to the cottage from Derriford we found the space we had left right outside was now occupied by a camper van. This was the last straw. We have been trying to get a refund from Sykes or even an alternative holiday on the basis there was no off road parking, but to no avail. They are not interested in the fact that I was injured, they seem to think that advertising a feature which does not exist is fine. Be warned - don't use Sykes. I just wish we had read some of these reviews!!!! £478 down the drain!