. Despite indicating on their website that they would treat customers reasonably in respect of any booking affected by COVID Sykes failed to show any reasonable treatment or contemplation to my situation which was a booking for accomadation in Ireland which based on both UK and Eire government/HSE advice my family and I were unable to proceed with. 2. I requested that date balance of payment was due be put back so that appropriate assessment of safety, my family's welfare, adherence to both Government's advice and Covid situation could be better assessed. My request here was denied by Sykes despite Sykes having ample capacity to support this request with no negative effect on their business. 3. In view of above refusal my subsequent request that the deposit I paid in good faith (and based on Sykes web site assurances re COVID) was refused for no apparent reasonable reason other than this being justified via booking terms. 4. When I advised I could not proceed with booking due to health and safety concerns Sykes advised I would loose my deposit AND attempted to charge me another £165 for charges due despite the due date for balance being, as per booking paperwork, at least 3 working days away. 5. The only option Sykes were willing to offer me was for me to pay the balance (over £600) but without any assurances as to any refund if we were unable to travel due to COVID. This was I felt unreasonable and an attempt to extort monies from me and seek to take advantage from my family and taking advantage of an international pandemic. 6. Sykes appear to have misslead me to believe that if my booking were to be affected by COVID then a full refund would be given - my request here was refused so I believe I have been misled and/or that the advertising on Sykes website was false and/or misleading. 7. I believe Sykes have sought to gain financially and/or extort monies from me and/or victimise my family and I during a pandemic because we sought to adhere to the mandatory safety advice from the UK and Eire. 8. I believe Sykes are in breach of the terms, spirit and or reasonable belief/expectations of the contract I entered into in good faith by retaining my deposit despite my inability to proceed with the booking being wholly outwith my control and the circumstances being wholly foreseeable. 9. I believe other customers in broadly similar circumstances may have been given refunds. If this is the case as an Irish national seeking to visit my home I may have been treated differently here - if yes why? 10. Sykes both refused my initial requests regarding a refund request AND/OR that the balance due date be delayed on the same call AND stated this was their final decision on same call without any due consideration, additional time and/or any other persons being consulted or any additional time or additional consideration being given. Such actions do not appear to be consistent with a business who truly gives customer concerns reasonable and object considerations and is both contradictory to web site assurances and the government guidance that organisations should not unfairly penalise or detrimtalky treat anyone related to or because of COVID. 11. How many other 'customers' have been negatively, unreasobly and/or disproportionately treated as my family and I have been resulting in monetary gain towards or extortion by Sykes? 12. I believe there to be a wider public interest here which the general public need to be made aware about