We booked a week at Ivy Cottage in Beguildy Mid Wales. We only stayed 2 nights. The property was filthy and in need of some serious maintenance and cleaning. The pictures on Sykes website were clearly taken a few years ago, and no further work had been taken to maintain the standard required. When we complained about the damp and general disrepair of the property, the owner admitted that the property needed some maintenance. When we complained to Sykes they basically dismissed us. I was completely shocked as we have been loyal customers for over 15 years, booking 2 or 3 Holidays per year. Needless to say we will never book with Sykes cottages again. Phone calls and emails unanswered, calls back promised failed to materialise. Totally disgusted with the awful customer service. Please avoid Sykes cottages at all costs.