Where to start.....suffice to say it was a little like dealing with a sharky estate agent. Issues with our booking were blamed on the property owner, well we got hold of the property owner (who was lovely) and who gave us a completely different story, Sykes were called out by us and the property owner and then immediately caved having been caught red-handed. Now owned by a PE firm so expect them to be putting profits over the customer every single time. If you're curious you can have a look at Sykes on companies house as they have open accounts, this will give you a view on revenue, profits and how much the directors earn if you have any lingering thoughts about them being a hard up mom and pop shop.