I wish I read these reviews before I booked through Sykes! We have just come back from Daisy Cottage in Somerset. At first glance the cottage looked clean and tidy. We noticed a couple of issues but thought it might be an oversite by the cleaner, however on closer inspection. It was very apparent the place (especially the kitchen!) was in need of a deep clean. There were too many cleanliness issues to list, but some were: Kitchen drawers and cupboards dirty, inside and out some utensils caked in grease. Roasting tins need replacing Sockets thick with dirt. Cooker hood and spot lights very dirty Microwave not clean, inside or out Fridge needed cleaning properly Questionable stains on skirting and floor near toilet Thick dust in places and several cobwebs The list goes on.. We probably would have raised these issues after the holiday but because of Covid and the health and potential risks at the moment we raised it with Skyes. They told requesyed we send them pictures and they would contact the owner to arrange a deep clean! We thought nothing of it and hoped it was sorted, a cleaner would be arranged and recifty the issues and we could get on with our holiday. Instead, A few hours later the owners relative turned up at the cottage unannounced! We showed her some of the issues. You could tell from the onset she was quite dismissive, not interested and very rude towards us! She left abruptly, we felt very uncomfortable and upset after this. We called Sykes and explained what happened and told them we we wanted to leave, my husband has disabilities and a heart condition and we didn't need this stress we requested a refund! Unfortunately, when they went back to the owner although initially pleasant on arrival on the phone, would not refund or acknowledge the issues with cleanliness. Skyes said there is nothing they could do despite seeing the pictures and agreeing the place was not as clean as it should be. Not to lose the money we stayed in the end despite feeling very uncomfortable there and left a day early. We are extremely frustrated that Sykes were not interested in the state of the cottage and the fact we were (as paying guests!) treated very disrespectfully by the owners relative! We also had to call customer service back twice because they didn't call back (as promised!) bearing in mind it was a minimum 30 minute wait each time for anyone to answer the call!