I booked a house, Jacks Hill in Ventnor, in January. To go 27 August for a week. I paid the deposit and in June the balance. I received confirmation email with key code and welcome pack. Yesterday 7th July I was told it was all cancelled. I received various excuses, I was offered money back. I had hired car, paid for ferry arranged to be near friends. Booked sailing for my kids. I can’t find anything else suitable. They have literally ruined my and my family’s summer. I had to hang on for 45 mins to speak to someone who sounded like they were reading from a script. What’s the point in booking if they can cancel on a whim. I am speechless!