Disgraceful service from Sykes. Good Housekeeping Bond of £200 taken from my account without any discussion beforehand, as advertised would be the case, based on incorrect information from property owner. Their response to my complaint about this, after several telephone calls, emails and letter to Customer Relations Team, was that their ‘discussion’ consisted of the email I received at the end of the day when their office was closed, the same day they withdrew the £200 - sneaky & underhand!! They have no interest in the owner’s false claims of damage and remedial charges, including charge for item we actually reported to the owner as being faulty! Their advice is to pursue through small claims court as it is not their problem and is a dispute between myself and owner, despite them taking this money.