I'm the same as another reviewer. We had Jacks Hill booked for August, paid in full, then it got cancelled about 6 weeks before we go. Ferries booked, activities booked and deposits paid. Took over 30 mins to get through on the phone, then it all moved to email. Standard responses fobbing me off. They offered a low compensation, and then emailed to say that it had been calculated incorrectly and it should have been even lower. Doesnt even cover 50% of the ferry cost. We've managed to get another property through asking on a local facebook site - its costing us a hell of a lot more though. Certainly wouldn't recommend to anyone, or use again.