strongly recommend DO NOT book through Sykes as my experience has been really appalling and that there properties are not upto the H&S standards of a typical holiday rental you expect never mind the added requirement from the Government about cleanliness during Covid-19 times. I booked a weeks holiday in the May 21 half term for myself and foster child at Bryn Morfa cottage, Carmel and we lasted 3 nights only due to a number of issues. On arrival the toilet seat was hanging off the toilet, there was mold spots in the back part of the cottage, dried food on every plate, pot, drainer and walls, in the main bedroom hair and fluff on the actual bed frame as well as the skirting boards, disgusting filthy bath mat and toothbrush holder, the oven smelt like it had a STI, cigarette butt's all over the back garden as well as branches, uneven and broken paving that was a trip hazard waiting to happen and grass over grown, a rickety dining room table that you couldn't cut anything on your plate without your drink spilling and an unpleasant egg smell wafting from just outside the property right the way through the downstairs of the property and only luke warm water available, to lock the backdoor you physically had to fight the door to lift it up to lock it and the pretty nettles leading into the property. All these issues were aware by Claire the person responsible for the property before we got there however some of them only got dealt with because I complained and I received a partial refund however she did get rude saying I was never happy when I further complained as I went to use the hob and the whole oven was broken luckily the kind neighbour fried our sausages and the disgusting egg smell from the septic tank got too overwhelming and unpleasant nothing was done about this and I was told it sometimes happens. It was that bad through the whole house and the neighbour could also smell it therefore I informed Claire we would be leaving as the smell was awful and it was absolutely roasting that week. Long story cut short the owner Alice contacted me appalled apparently and not aware of these issues until I raised them and informed me I would receive a full refund and was a woman of her word and I believed her however one month later I'm still trying to obtain the full refund as promised and my initial conversation was with a rude Daniel at Sykes and was all about how the owner had tried to resolve everything and my points are why aren't the basics provided such as total cleanliness, hot water, no unpleasant septic tank smell, no trip hazard in the back, fully functioning clean oven, backdoor that shuts for security not with a gap??? I can honestly say I had the total ick from the first night surrounded by hair and fluff on the bed frame and skirts and the next day Claire hoovered it but I didn't sleep one wink after being creeped out the initial night. A whole team was then put in to gut the cottage so it was ready for the next family that Friday (we left Tuesday evening at 9.30pm for a 4 hour journey) and the cottage is fully booked for the next few months however I'm still waiting for the rest of my refund or any contact from Sykes following my emails and photos and the owner keeps saying Sykes is dealing with it to my requests please chase them up as they're not and it's nearly a month later! The actual area and moors are spectacular as are the sunsets such a terrible shame we had such a bad experience as Snowdonia holds really dear memories for me and I wanted it to be special for my foster child as we were celebrating our one year anniversary together I know I'm realistic these people don't care that we save and spend are hard earned money to provide a lovely holiday experience for our loved ones and that us adults need a break especially after the testing times of Covid. I'm still utterly disappointed, frustrated shocked and upset about this whole debacle and need another holiday ha ***** July still no response to countless emails to Sykes and owner doesn't give a scooby *****