Terrible customer service. I left a shoe behind and when I spoke to customer service they were incredibly unhelpful. Apparently they could only talk to our friend who made the booking about it. What a ridiculous policy that completely defies logic. The house was big and spacious but the garden hadn't been tended for a while (although according to the book, it had supposed to be days before). Felt stuffy when we arrived. Due to covid, there were NO products in the kitchen at all. They did give us two bin bags which were about a third of the size of the bin, there were no recycling facilities. It felt very money grabbing and utterly no care or thought. Hospitality is supposed to be a kind, welcoming industry and this wasn't at all. It was all rules rules rules, and plenty of patronising advice about what to bring on holiday. Poor and disappointing