It is no surprise their score is so low I would leave no stars if I could. We stayed at 107 Pentney Lake Lodges for a week paying £1100 for a week in what is essentially a static caravan with decking around it. The unique selling point as a hot tub which we were looking forward to. It didn't work 4 days out of 7 with the owners coming to reset it whereby it would work for a while before going faulty again, the people who stayed before and after have also had issues. When contacting Sykes they washed their hands of it and said it was between us and the owners, subsequent correspondence was ignored despite us having text message offers of compensation from the owner. Their lack of integrity is astounding. I hope once the Staycation boom is over that this type of customer disdain results in this type of shambolic company going out of business in favour of someone who doesn't just take their booking fee and run. Worst customer service I have ever had.