Firstly, I'm very disappointed that you have to give one star before being able to write anything here, Sykes don't deserve it. My experience mirrors many that are written about here, damp, smelly property not at all as described. Fully fitted kitchen, turned out to be the remains of a bar (property was apparently a former cellar bar with the tables taken out and a bed put in) with a microwave and kettle. The kettle wouldn't fit under the taps of the tiny bar sink. There were no implements or crockery, no cooking ring. Fire exit doors had been boarded up with one still saying Fire Exit over it. Wiring was chaotic and dangerous. Shower room had broken tiles and a broken loo seat. The photos online had been arranged to hide the damage. All very grubby, damp, dark and cold (on one of the hottest days of the year). We contacted Sykes straight away and have after a month or so managed to get back money for three of the 4 nights. We tried to get other accommodation for the first night but there was nothing to be had anywhere. Had I realised that the bedding too was damp, I would have left there and then and slept in the car. A much looked forward to holiday ruined and lots of stress and energy since then trying to get a full refund. Having read many of the complaints here you have to ask ' DO SYKES VET THEIR PROPERTIES AT ALL?' I doubt it, so if you're reading this, please beware. I wrote a negative review for their site but it was never put up. They now say that they will not refund the money I paid to them as they have fulfilled their contract. When you pay them the money you apparently enter into two separate contracts, one with them for the agency and one with the owner whose details they may or may not give you. You can always try complaining to the local tourist board or fire authority, but whatever, I really don't recommend Sykes at all.