After travelling 3 hours on route to our destination I received a call to say our cottage is no longer available! It had been double booked. It is not acceptable to tell me 1.5 hours before I check-in with a car full of luggage and 3 tired children in the back that you have made a mix up with your booking system!! Stopped at the side of a road for 2 hours trying to sort out the problem with Pamela refusing to let me speak to a manager and false promises to call me back to which I waited 50 minutes with no phone call before I had to phone again myself. Having said you'd investigate fully- why has no one contacted me still nearly 2 weeks later?!