DO NOT BOOK WITH SYKES COTTAGES! Terrible customer service- Sykes didn't bother pursuing our formal complaint, even after I emailed the Chief Exec Graham Donoghue, they couldn't care less. We stayed in Lair Close Cottage- Harrogate. It was a health and safety hazard, the bathroom was falling apart and riddled with green furry mould (attached pics). The whole property wreaked of damp and mould and was not fit for visitors, we left after the first night. Our two children could not have stayed there, the mould would have caused severe health problems. Sykes are refusing all responsibility- clearly there are no inspections and they use false advertising. WE ARE FIGHTING FOR A REFUND AND GOING TO THE SMALL CLAIMS COURT. This company is a sham and a disgrace.