Along with many others on here we had a really bad experience with Sykes Cottages, we also contacted the CEO but to no avail, started a credit card chargeback two days after our return in June, finally heard today, 10 weeks on that our case had been dealt with by the credit card's internal pre arbitration team and the temporary refund to our credit card would now be made permanent, a small win and a HEADS UP TO OTHERS. Also this matter is in the hands of a solicitor appointed by our home insurers and we are pursuing a claim for the loss of a weeks annual leave and for the inconvenience and stress involved in trying to resolve this issue.