Had the misfortune of booking a Home in Donegal(Rockhill View) with SYKES when we arrived the place was so dirty it yook 5 of us a full half day to clean. Bins not emptied and soiled undeware under one bed and another of the beds was broken and unuseable. We had no instructions for using any appliances and the cooker needed cleaning, chipped dishes. We contacted Sykes immediately remembering that Ireland was still operating with Covid restrictions so I cannot understand how it was so dirty. When I rang again to report more issues I queried who gave it a 5 star rating. On the third day my 3 year old grand child was in the front garden and asked me what the smell was and took me over to where there was raw sewage running accross the grass. The person lookig after the property had to come out and dig in a temporary pipe to run the sewage from the house to the septic tank. Nice to sit and watch this happening. We then ran out of water and had nearly 2 days where we had to buy bottled water to cook and wash while they located a plumber to come and run a new supply to the house from down the lane. During the night before we left the electric went off, as I am an electrician I traced this to the Washing machine going faulty. They misadvertise the homes they rent, mine had a Sauna according to their advertisement, what they did not say was the owner had removed the buttons to make it unuseable, something the maintanace man said he had pulled the owner up on as he was sick of getting it in the neck from guests. This was probably due to the number of times he met guests to fix complaints. In our week either himself,his wife or plumber was on site 4 out of 7 days.Unfortunately due to our commitments we decided to try and make a holiday out of this disaster and on hind sight should have left on day one. Reading other reviews I do not envisage a positive outcome around compensation. We were robbed of £1500.00 for thisThis was the week commencing 10th July and despite 3 reference numbers multiple calls and emails since SYKES have not replied. I would not recomend this comp[any to anyone and would advise people to avoid them at all costs. As stated on other reviews they are great at taking your money but that is where it ends.