Appalling - Sykes should be taken to task by a consumer body. When booking, the full amount of the booking is taken by Sykes, and CANNOT be refunded unless you book and cancel six weeks prior to your holiday. This is impossible if you make a booking for a trip anything sooner than six weeks away. The terms of the booking are not clearly laid out on the website, and you will only find these terms when you receive a confirmation email AFTER they have taken your money, and if you click on the "terms of the booking" link hidden in your e-mail, and scroll through many pages to find this condition. Unless you're a UK resident you can't get insurance against that. But they still take the insurance payment from you anyway, then inform you afterwards that you can't get it because you're not a UK resident, and then you have to fight to get this refunded! I e-mailed them about the rental I'd booked, and got no response from them. This is a disgusting holiday booking forum, with both the administration, the rules and the website either very poorly managed, or intentionally misleading so that they can rip people off. AVOID SYKES at all costs. Someone needs to take them to a consumer protection forum.