We booked a 5 star rated lodge with a hot tub Firs Lodge in Narberth. We were contacted by Sykes minutes before arriving to advise that the hot tub was losing temperature and wouldn't be fixed until 5 days into our holiday. They advised it could still be used and offered compensation. We arrived to find the cleaner still there and after she left she had left the living and kitchen area floors uncleaned, the bathroom shower cubicle was also mouldy and needed attention. Sykes accepted the evidence re the lack of cleaning and offered compensation. My husband and daughter developed a rash we believe was from using the hot tub and provided pictures of this to Sykes who then withdrew the offer of compensation as they stated a Health & Safety case needed to be opened. They have since ignored all communication and promises of calls back failed to materialise. We have stayed in lodges with hot tubs before without any problems and believe the rashes were caused because the hot tub was losing temperature. I gave Sykes opportunity to advise on my complaint before posting reviews - no response