We booked a cottage on the belief that it was in a particular location, only to find out that it wasn't where it was advertised. We raised this and asked to cancel it, plus get a refund. We have had our money taken by deception, we appreciated that they have finally cancelled our booking after 3 weeks of chasing, but we are flabbergasted that they still refuse to refund us directly, even after we have clearly illustrated that the property's location is misleading. We have been misled, so this sale is not valid. We have gathered evidence, provided it to them. It clearly illustrates how we were misled & we have argued that there has been a misrepresentation. The wording on their site with regards to the cottage was inaccurate and we were deceived into signing up to it, so the contract is not valid. They still refuse to give us our money back and wish us to use the money to book another holiday with them. We are furious, they will not let us talk to anyone senior, just keep getting customer services to relay messages. We have to chase them. The battle continues...