If I could give a minus score I would. Sykes contacted me 8 weeks before a July 2021 holiday to say there had been a dreadful leak in the apartment In Salcombe & the owner was cancelling all bookings. The cost of the week was £3k. Of course there was nowhere else available at such short notice (family & friends there that week, restaurants booked, excursions organised & paid); Sykes suggested Anglesey where they had availability. I checked on Rightmove; the house was sold subject to contract. I called the estate agent who said the house was in pristine condition and no sign of a leak. Sykes lied: they would have to honour my booking if the real reason was given. Instead they refunded my deposit but I had to find other accommodation in Salcombe which was incredibly difficult. I did find another apartment, £500 more, not as nice and in a very inconvenient location. I have called & emailed to no avail; emails unanswered, complaints ignored. They will have charged the owners for the full week plus cancellation fees yet did not compensate me in any way for the extra money paid, the inconvenience, stress and the fact I had to take taxis instead of walking into town. Apparently my contract was with the owners, not with them, yet they refuse to give me the owners contact details. They are contemptible, have no integrity, dishonest, completely bankrupt of principles & have no interest in their customers. The complete opposite of the values they say they adhere to on their website. Needless to say I will never book with them again and I always check who the owners of various brand are to ensure that it is not owned by Sykes.