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Anonymous
Paid £4000 for a week at Stepping Stones in Catterick - large house which albeit in a lovely setting is not everything it promises. The list of problems and issues is, quite frankly, endless. Doesn’t resemble the pictures or description and what should have been a hassle-free week turned into a comedy of errors and ‘let’s spot the next problem’. It was clear very quickly several things were broken, missing or simply filthy. One towel per person for an entire week. A missing lightbulb in the lounge lamp. A kitchen doorhandle that kept coming off in our hands. Nail sticking out the bedroom floor. Toilet handle that kept dropping off. And then a “blocked” shower that poured water into the kitchen. Finally fixed on the 4th day of our holiday. As we only had 3 days left in the house by this point and although we could have reported the rest of the list of problems it would have been impossible to resolve in that short a time. Also to be frank we didn’t want more people interrupting what should have been a peaceful holiday. Complained to skyes, took over a month and constant harassment to get a response which was basically "tough luck". I'll never book with them again and suggest you don't either.
3 years ago
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Sykes Cottages has a 1.2 average rating from 1,480 reviews

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