After searching for days to find a short break in the North East to visit family we finally managed to book a cottage with Sykes Cottages - As with all holiday booking sites when you land on the page it asks you about dates, number of adults and number of children, I completed all the fields and began my search. After spending a number of days looking we finally managed to land a booking with (The Pheasant) in Bowes. I paid the amount in full at point of booking. Following on from the booking we started to look at things to do in the area, we proceeded to book family park tickets for Flamingo Land and also family tickets for a day at Barnard Castle. All booked, all confirmed, we could relax and look forward to the holiday next month. OHHHH NOOOOO today 29.9.21 (nearly a week after our booking was made and paid for) Sykes cottages have "Regrettably" emailed us to advise that they have cancelled our booking because the property doesnt allow children (if thats the case why did it come up in my search where I entered two chilidren?!?!) At no point has any one from Sykes apologised for the hassle they have caused us until I have now escalated to the complaints department who are now looking into it. The service shown from this business is not in my opinion fitting with the likes of Centre Parks, Hoe seasons, Forest Holidays all of which I have stayed with and never been treated like this. I will NEVER book with SYKES cottages again after this!!