Currently staying at East Row Lodge in Sandsend. We read a review just before coming away which stated that a toilet wasn’t working and, despite complaints, was not mended during the course of the holiday. We emailed Sykes before our break and received an email to confirm that a plumber had been out and the problem fixed. A blatant untruth! We reported the problem within half an hour of arrival on Saturday but Syke’s staff claimed that they couldn’t get through to customer services. I tried to contact them online but no joy there. My disabled sister and her husband have the bedroom with the en suite but we, in our seventies, are unable to use the second bedroom as we need access to a toilet in the night. It has cost almost £1400 to stay in a place where the only accessible toilet for us is outside!!!! We intend to go into Whitby tomorrow to see if a personal request will sort the problem. I’m not holding my breath.