I had a cottage booked for September 2022 and while the cottage itself looked lovely, the location was far more remote than we had realised, and given our age and poor phone signal it really wasn’t suitable. (We visited the location while in the area). In September 2021 we requested to change to a different cottage. Sykes said no and told us we would lose our deposit of £217, I then requested they ask the owner if he would refund our deposit if it was rebooked. They said no. I emailed, phoned and wrote but had it so neatly tied up and weren’t prepared to contact the owner. Also ignored emails and didn’t return calls. We have to stand that large loss. The rent has now escalated another £234 for the same week we had booked. Certainly wouldn’t use the agency again, we accept it was our choice to cancel but with a year’s notice think they could have been more flexible.