One of the worst booking agents I have ever experienced. Booked a week‘s stay at a holiday home in Ireland for the October school break. When I arrived at night with my kids and pet, other guests had checked themselves in (two men). Despite me having the booking paid and made months in advance. I had to leave and drive back home arriving back after midnight. There is no service at night. I called Skyes the next day - they didn’t bother calling me back until after 6pm that evening with no alternative accommodation. The ‚gentlemen‘ who took our booked cottage was allowed to stay there by Skyes and they even told me they couldn’t throw them out because they were drinking. I understand Sykes then took money from the men to stay there and they left me without an alternative and the week’s holiday was ruined. I have called Skykes about half a dozen times and emailed and messaged them about 20 times since trying to get some compensation but to no avail. At one point they offered 100E which doesn’t even cover the additional fuel I had but they used the excuse that they couldn’t transfer the refund to my account despite me trying 3 times to enter my bank details. In the end, I have received no compensation and all my messages and emails have been ignored. The refund has been wiped from my profile online and they lied to the Property owner that I have been refunded. They are an absolute disgrace !