If your thinking of booking a cottage through this company, PLEASE DONT. They don’t care if the cottage you book has problems and make your stay so miserable you leave. They don’t care if the owner of the property tell lies regarding the description of the cottage or wether the standards are kept updated or even if the property is clean. I didn’t chose The weir cottage at Cromford Matlock but unfortunately the property I did chose had a flood and Sykes forced one cottage after another at me even when asking about a refund even though it was Christmas, oh no they didn’t want to part with my money. At one point I asked for them to confirm the fact I had been told about the booking fee been returned because of the short notice which was a day before departure, oh no the person was really forceful and tried his hardest to make me sign. Every time you make comments to their poor behaviour, the phone gets put down. I’m a Christian but regardless of my faith I asked if the owner like many other companies, if there would be a tree up but I was shocked to be told no sorry but you can bring your own but no I don’t cater for Christians. How many people put a tree up but may not have a faith but it wasn’t asked because of faith but the owner and Sykes thought it acceptable to be so small minded. My list of my terrible experience could go on but you will be only ok with this company if your property and the owner cares about your stay because Sykes don’t, they just like your money. Cant answer the question on how long Sykes takes to responded because they didn’t.