The staff who manage the cottage hosted by Claire at Jacob Woods in Silsden are not there to give any customer satisfaction. Claire tried to scam us of £250 for a tiny dent in the fridge that we did not do. The evidence provided was a blurry photo and Claire decided that warranted buying a whole new fridge. Helen at Sykes, instead of advising against it and suggesting at most to charge us a 5th of what she's asking for and keep her fully functioning fridge, she went ahead with taking £250 out of my account with no confirmation from me whatsoever. Helen should be advising Claire that wear and tear is a common thing when renting out a property. Thieves. Would not recommend them to anyone