I booked a SOUTH VILLA IN THIRSK for our family Christmas and my mums 50th birthday (on boxing day). After driver 6 hours from Surrey to Yorkshire on Christmas eve, the property was covered in flies and wasps. My husband and dad spent 3 hours killing as many as they could but it kept coming back. I texted the owner who said it was strange as there was never such a case before -- THERE WERE FLIES THAT HAD BEEN THERE SO LONG DUST GATHERED ON THEM ON THE WINDOW SILL. The rooms were unuseable and 3 of my family member slept on the floor or sofa. Even though we had spent over £2,000 of the weekend! My 1 year old baby was crawling around and picking up dead flies from the floor. His first Christmas and my mums 50th birthday was left in such a bad note, no one was comfortable in the property. Had it been closer to home we would have driven back the same day! When asking the owner for compensation she offered £200. When I reported it to Sykes they would only talk to me after i left the property. The owner had been standing outside but lied so we would not question her about the property, she informed us new customers were coming in a hour. HOW CAN YOU MAKE A PROPERTY FOR 8 PEOPLE COVID CLEAN IN 1 HOUR???? When I raised this to Sykes they DID NOT CARE! Once I left they were unhelpful and did not get back to me. Finally got a call and was told if the owner doesn't get back to me after 3 days they will compensate me 20%. I continously emailed and called and was told there was no response from the owner. After 3 weeks of chasing I got an email saying the owner will not compensate and therefore the case is closed. When I called up I was told they can't help and I should have spoken to the owner as they are just mediators. No one informed me intially or I would have contacted the owner. Really sad that the health and safety of properties is not being looked into. Had my son or anyone else been stung by a wasp this would have been a much more serious case. But we were smart enough to close the doors of that room and not use it but just sleep on the floor instead!!...merry Christmas..