I booked a holiday cottage in October 21 to travel this year in July 22. I paid the deposit and we were looking forward to it. January 22 we looked at the cottage details and they had some added bullet point’s. These specifically said the garden was not enclosed and there was a low wall onto a main road. I knew these weren’t in the description when we booked at we had a dog who was 7 months old. Sykes disagreed and sent me a spreadsheet with the dates the changes were made which were months before my booking. I still dispute this as I would never had booked the cottage because of my dog. They would not let me book an alternative cottage and would not pay any of the deposit back. I cancelled the cottage with 6 months notice so the cottage can be resold. They wouldn’t give me the owners details so I could deal direct with them, despite my booking being between me and the cottage owners. I also said I understood them being refunded for costs but that I did not think it fair taking the full deposit. They would not entertain any goodwill gesture at all Warning. Please make sure you screenshot your holiday description at the time you book so you have proof of what you booked so if they change anything you can refer to it! I just had a link to the accommodation so I could look at the cottage at any time. But this doesn’t give you proof when they make changes. They will say that is what you booked. I will ensure my family and friends are made aware of this company and I would not recommend them to anyone. So unreasonable. I lost over £300 and what is worth I feel I have been scammed