We live in Texas and booked a trip to the Lavender Cottage in Stow-on-the-Wold in March, 2022 through Character Cottages (now Sykes Cottages). We paid nearly GBP300 in deposits last November, but since found out our daughter is expecting and shouldn't travel with Covid risks. We requested to postpone the trip to the Summer of 2023. The Lavender Cottage owners said we could only postpone to later this year, but not 2023 (which makes no sense given a newborn can't travel later this year). We asked Sykes if they would refund the GBP300 if they successfully re-booked the Lavender Cottage. They said "no, it's not in our booking policy, but take it up with your travel insurance". This is not coved by travel insurance. Anyway, we are disappointed with the Lavender Cottage owners and Sykes for not being customer oriented and hiding behind their policies which would never cover every situation.