If there are any problems with your Sykes Cottages holidays, they will pass you straight over to the owner and deny any responsibility. Our main issue was not with the owner, the holiday cottage had been marketed incorrectly and we did not get what had been described on their website. As Sykes Cottages wrote the marketing material, you would think they would admit errors - especially as the owner in her reply to my complaint said that she had raised concerns with Sykes how her property was being marketed. Despite many emails and phone calls to Sykes, they will not admit any responsibility. Our holiday was not ruined but we would not have chosen that property if it had been accurately described and it certainly wasn't value for money. Their customer service is extremely poor so beware when booking with them. Study the photographs VERY carefully. Don't trust what is written.