If I could give this company a zero star rating I would. Shocking service, zero professionalism and no idea of customer service. Cleanliness standards substandard. Please be directed to my review of Ellen Cottage Burford. It clearly states on the Sykes website NO PETS. I would also refer you to section 9 in the terms and conditions on Sykes Website. What we encountered on our stay was in breach of those terms and conditions. I would strongly advise against renting through this company. We rented a property that clearly states NO PETS however the main guest bed was absolutely disgusting. Duvet cover, duvet, pillow covers and pillow protectors absolutely covered in animal hairs. In all my time of self catering I have never ever encountered such filth. Despite being in breach of their terms and conditions the behaved appallingly. I would like the owner of the property to come forward and explain what we paid a considerable amount of money and encountered such disgusting filth and to add insult to injury the whole situation was dealt with in such a amateur and totally unprofessional way. My advice would be to rent another property because it you any problems with the property be assured that Sykes do not care a jot about trying to rectify the problem and only care about their 20%. I would urge the owner of the property to come forward to discuss what happened. I have plenty of photos of how dirty the bedding was.