There are many good properties and many good customers, let those that offer excellent accommodation and customer service succeed, do not tarnish there name with those that only interests are in getting you to part with your money whilst not giving you what you paid for in return. Please check to see if the property you are looking at is on another site where you can check there reviews. There 25-30% commission on top of there booking fee seems steep for a company that dodges responsibility and liability and does not even make the most basic of checks on the consumers behalf.