Sykes got our arrival date wrong so house wasn’t clean, dirty sheets, towels, toilet roll everywhere. They couldn’t have cared less, left us to it, didn’t try to help with alternative accommodation etc. we phoned round every hotel etc but couldn’t find anywhere to put 5 people and a dog up for the night. Had to drive an hour to buy sheets and bedding for 4 beds, towels, teatowels. I had to clean the house and put bedding on. No apology, no help and no compensation from Sykes. Probably will end up in court as not letting the matter drop. Worst customer service I’ve ever encountered.