Awful awful awful. I booked a anniversary cottage called DeckHouse Beadnell, OMG it was dirty and that dirt had been there since it's last bad rewiew in June. Also, houses being built next door, which they claim is of no disturbance, video evidence and they actually have had numerous complaints, because they sent an email to me instead of the owner by mistake. They knew about the noise and choose to scam us of £1100 instead of telling and giving us a choice. 6k members of a Facebook group can't be wrong. I'd love to know why only positive reviews are left on trust pilot but other sites are all negative. We have to now take the owner to court as Sykes washes their hands of it's customers any which way it can.