My partner and I booked a cottage for a week via Sykes for mid to late June 2022, total cost just over £1,000. We discovered very recently that this same cottage has now been heavily discounted on the Sykes website (by OVER 40%, dropping from over £1,200 per week to about £700 per week) for several weeks after our booking, starting early July (which is normally more expensive than June, and indeed was so when we made our booking in late 2021).
We asked Sykes, in the name of fairness, to make some commensurate price reduction gesture for our June stay, but they came back to us and said that the cottage owners would not do so.
We therefore cancelled our booking, forfeiting our deposit, as we decided we would not give our custom to cottage openers and a booking website that was now offering such polarised and inequitable pricing.
The cottage was immediately made available again via the Sykes website for the same week in June that we had booked, and then cancelled in disgust for 32% LESS than when we booked it.
This is really sharp practice!!
Following a bad experience with Sykes in 2015 (a cottage from hell that was supposedly 5 stars, but was anything but - we eventually got half our money back after prolonged negotiations with Sykes), and now this, my partner and I will NEVER use Sykes again.
2 years ago
Sykes Cottages has a
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