DO NOT USE THIS COMPANY!!! My wife booked 3 weeks in advance a 2-bed cottage in the Lake District for our Easter holiday and paid in full £265 per night. Just 48 hours before we were due to arrive, they cancelled the booking with a curt note. Totally unprofessional ‘service’. How I wish I had read all these similar reviews before we booked! Fortunately, Airbnb has been fantastic and helped salvage our holiday (although I really think they should go further and remove Sykes from their site as it is clear from all these reviews that this is not a serious company).