Absolutely shocking company. Avoid at all cost! Unable to make a trip we booked due to unforeseen circumstances, thought the 79 quid insurance (ergo) bought at the time of the booking would cover us as it had £5000 cancellation included. How wrong we were, this only applies in very limited circumstances and as a result we’ve lost our £800 deposit. We did try to change the dates but Sykes had significantly increased all the dates available compared to if we were booking for the first time. Customer service doesn’t exist and the insurance company are a probably managed by dick Turpin! Joke of a company