Booked a holiday for June this year with Sykes. The property has tarpaulin around the chimney and has been there for around 18 months, apparently it’s safe and it’s just on there. To my understanding there’s clearly an issue with the chimney and that’s why it’s there. Clearly photos haven’t been updated as this is not shown on current property photos. We’ve spoken to three agents who have all said the same “we'll contact the owners and get back to you” still waiting for those three agents to return our calls. We had to make a trip to the Lake District just to talk to someone about the property. Very poor customer service and clearly they’re jus after money and are not concerned for the welfare of guests. Not usually the type to write reviews but on this occasion I thought it was well deserved. We will also be taking it further than just a poor review.