Would give zero stars if possible. Our holiday cottage had plumbing issues TWO hours before check in which cancelled our stay. I understand these things happen but the help from Sykes to sort the issue was terrible. Got offered a one bed property for four people, a 3rd floor apartment (after explaining something with downstairs accommodation was required) and other totally unsuitable options. Sykes refused to pay for a night in a hotel whilst we looked for other options the following day. Requested refund of petrol for the 300 mile wasted trip and got refused. Terrible customer service. Avoid at all costs.