Booked a large (8 person) cottage for 4 people but then needed to cancel due to change of plans by the other couple. No problem, I'd got insurance so figured I'd have to pay some admin charge. Also willing to change to something of the same cost but smaller size (just for 2) but nope, nothing doing. Paid the "low deposit" option as it was incentivised at the time but cancelling with 8+ weeks notice meant I had to pay the balance of the normal 30% deposit (a total of just over £500). Literally zero options. Cancel it and pay the £500 or pay the full amount and rattle around in an inappropriate cottage. Nothing but robot iteration from the support team quoting policy this and policy that. No option to get refunded if the cottage is re-booked by someone else, either. What a con! Sykes pocket the difference and the insurance literally covers nothing at all. Very misleading from the POV of the "low deposit" option along with insurance. Neither is what it seems. Am I bothered about the £500? Sure, but I'm more bothered about never booking with this company ever again. Avoid. Book with someone else. I shall not be using them ever again.