Appalling customer service, booked a property and paid in full, received eight emails in confirmation. Two weeks later, received an email from Sykes cancelling the booking, no explanation or reason was given. I thought the email could be some sort of scam or mistake so telephoned Sykes Customer Service, who confirmed the cancellation, they could/would not give me any reason why the cancellation had occurred. I then had to find alternative accommodation which took some considerable time. I went onto Sykes web site to leave a review, to my utter disbelief the property was being re advertised as available for the same dates I had previously reserved ! I contacted Sykes to try and get an explanation. I was informed they did not have one ! I would have thought that Sykes would want to know why a property owner had treated a customer so badly, alas, how wrong could I be, Sykes had no interest. On Sykes web site the proclaim, "we're passionate about providing great customer service". This is clearly not the case, my experience is a prime example of dreadful service. It would appear Sykes have not changed their ways from the way they treated customers during the Covid pandemic. Furthermore, Sykes are the second worst UK holiday booking company, based on a 2022 survey by Which Magazine, (they were the worst in 2021 ).Now I know why, my experience supports this, I will never use them again, there are numerous other booking platforms. You have been warned !