“Avoid avoid avoid the holiday homes are not as advertised paid for a holiday home costing 5k for a week including a private pool hot tub/jacuzzi and sauna the 3 things we wanted for our first family holiday for over 2 years, only to find out when we got there the hot tub had been removed with no notice given. The sauna trips out the swimming pool heater and filter system which they where aware of but still did not mention or perhaps fix before our arrival. The wall surrounding the patio area was dangerous and my 73 year dad would have fallen through it had I not been there to grab him. The Croft near Hereford is not worth 3k a week let alone 5. After bringing all of this to there attention they offered us £75 discount and admitted they new the hot tub had been removed but failed to inform us after numerous emails there final offer was £150. what a joke of a company they then blamed it all on the owner. Thank you to both sykes and the owner for spoiling what will probably be the last family holiday my dad and mother have with there great grandchildren. My family will never use your company again we will go back to cottages for you. Oh and they removed there offer of 150 compensation. Shambles, false advertising and not fit for purpose. just wanted to add they are the most unhelpful company you could ever deal with they have no clue what customer service is the company is a joke and needs training in dealing with genuine problems/complaints with empathy, people are spending a lot of there hard earned money on a family holiday its supposed to be a fun relaxing time and with this company it clearly is not. they just do not care once they have your money