One star as it won’t let me put a zero! So, after a stressful few months, we decided on a last minute getaway. Selected some properties on the site, and as requested, submitted the online query form. The properties we selected, although advertised as available, were not! Some didn’t have the facilities which we wanted , so we kept looking and enquiring. We then found our ideal property, glen view , it looked available for our dates, so again, sent of our enquiry form. Seconds later , Sykes phoned up and asked if we would like to go ahead with the booking. Yes please! It was explained to us that for the first week of it 2 weeks, it would not be available due to building works next door, but an alternative property for the first week was offered, then we could go to the original property for the second week. This seemed ok, and as we were booking an apartment in a large property, thought nothing of it, and just assumed they were different apartments within the building 2 separate booking/ confirmation/payments were made . Once the details were sent to us, we realised that neither of these apartments were anything to do with glen view. The properties were ones we had enquired about hours before, and for whatever reasons were unsuitable, and so were declined. The phone operator had booked us 2 properties, neither of which we wanted! They refuse to give a refund, as they “have listened back to the recorded calls” and we made a verbal agreement . They refuse to transfer the monies paid to the property we actually wanted, saying it was all our fault! NO, it wasn’t! It was Sykes! Who are refusing to admit it was their fault! Now we are in a 2 centre holiday, in accommodation we don’t want , in an area we don’t want to be in! Absolute joke of a company! This is not the first issue we have ad with Sykes, I should have listened to myself when I said …. I’ll never use them again!! Poor service!!! No refund ! Do not use! Keep your hard earned cash and book elsewhere Booking ref: 7J2MD-22-EN and 1116487 Date of experience: 08 October 2022