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Anonymous
Just returned less than half way through my booked holiday. I selected Lymington Lodge in Lymington, Hampshire. It was advertised as a cosy barn conversion, inside the large garden of the owners and the impression given was of an idyllic, country retreat. Guess what? It was all that. EXCEPT: there was a working gym, open to the public, actually one, small segment of the barn conversion itself. Cue loud voices, clanging of gym machines and very loud , amplified music. When I called the owner she was immediately dismissive and a bit arrogant and said no one else had complained. I responded that I could only speak for myself and this racket wasn't my idea if a peaceful retreat, as advertised. When I contacted Sykes, they sounded sympathetic and admitted they knew nothing of this gym. But -long story short - they did absolutely nothing about it. Not even insisting that the owners mention the gym in the listings. I left because I was so stressed and tense, my holiday ruined. I wish I had known that Sykes have a bit of a reputation for being useless in responding to issues. I will never use them again and, unless you like loud noise thumping through the wall of your holiday let, I would avoid LYMINGTON LODGE like the plague. Lymington itself is lovely, as are many of the locals. But not the owners of the Lodge.
1 year ago
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Sykes Cottages has a 1.2 average rating from 1,479 reviews

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