Absolutely appalling service from Sykes over the telephone. On the day I arrived at our premises I discovered it wasn’t as advertised. They advertised 3 bedrooms, 3 bathrooms. We were 3 couples. One bathroom had been locked and out of use. I was totally embarrassed as I had made the booking. But luckily I had snap shot the details to my friends so knew I hadn’t made a mistake. The first call handler tried to make me think I’d made a mistake with the details and tried to convince me the downstairs wc was the third bathroom. The second call handler said she wasn’t sure what she could do and would go off to consult. The third call handler decided to argue with me. Said they had emailed but I haven’t received any email or a message on my account which also seems a sensible place to leave me a message! I said they could see from the email software if it had reached me, been opened, bounced etc. she said they couldn’t access this. I work in email market so know it’s possible from the email client. She said they had done what they needed to. I asked to speak to a manager and her response was, ‘there isn’t one available to speak to you and how did I think they can magic a bathroom?’ RUDE is an understatement. I still haven’t been contacted and received an email today to say they had emailed me and the case is closed. I have NEVER had an email. I would not have proceeded with the booking had we been informed there were only two bathrooms. We deliberately were looking for our own bedrooms/bathrooms for privacy. We are couples in our 50’s and our preference is not to share. There is no customer service from Sykes, they take your money and accept not responsibility. The way I was spoken to, was utterly unprofessional, no compassion, no empathy and no attempt to find a resolution. I will not use Sykes again. They still haven’t updated the details for this location and have mis sold the property to me and now others.