I originally booked to stay in the Jinnyspinner lodge. You then emailed to say the trips been cancelled due to it being renovated. If this was the case why was it available to be booked? You cancelled the trip just before you closed so we couldn't speak to anyone over the phone. You took the money but didn't give any other options when you cancelled this trip! I had to then contact you again to book another property. We booked the brookside lodge. Surprise surprise you then cancelled this trip due to a " leak " and again cancelled this just before you closed so we couldn't speak to you. After discussing your company with a colleague they informed me they were given the same excuse for their stay last year?! On the morning of New Year's Eve myself and my family were stressing trying to find another property. We eventually found ' Ghyll Bank Byre ' which we then booked and had to pay more for! Which is out of order as our original booking was for £897. To compensate this you offered us another nights stay to check out on the 3rd January. No one stayed as we were all back in work on the 3rd January. The extra nights stay didn't benefit us at all. We arrived at Ghyll Bank Byre to find cobwebs everywhere the place felt extremely dirty. We had a 2 year old child in our party and had to clean the property before we felt it was safe for her to play. There was dead flies on the blinds, the cutlery was dirty. The property felt like it needed a good clean. The owner came and wished us a new year which we felt was very kind. Overall we are extremely disappointed with your service and the compensation of the extra nights stay as previously mentioned this didn't benefit any of us at all, plus you made us pay extra for the Ghyll Bank Byre property.